FAQ
Q
How can I get satisfied product?
Please provide us a CAD file or a simple drawing, the play area with precise dimensions, theme and Color you prefer, etc. Our engineer will provide us design sketch according your information, and will revise until you satisfied.
Q
How about the quality?
We have passed ISO, CE, all products up to European Standard. We owns high reputation of Market and customers from all of the world.
Q
How's the delivery time?
It takes about 7 days for one 20ft container, 15 days for one 40ft container, 20 days for one 40HQ Container.
Q
Is it difficult to install? Do you have installation manual? Or do you send your own workers over to help install the playground? What's the cost?
For the small playground, it's easy to install. The installation manual will be sent when the playground is completed. If you found it difficult to install and asked us for help, we'll be glad to be at your service, the Installation cost will be stated clearly in our sales contract If you need installation service.
Q
What materials are used for the sensory wall panel?
We use high-quality EPP and LLDPE materials. These materials provide exceptional safety, anti-UV performance, anti-static features, and overall environmental protection.
Q
What is the age range and warranty period for these play products?
The recommended age range is 3 to 12 years old. All products come with a 12-month quality warranty to ensure safety and long-lasting durability.