| Trade term: | FOB, CNF, CIF, EXW |
| Loading port: | Ningbo / Shanghai |
| Shipment Method: | By sea, By air, By express |
| Payment term: | T/T 30% deposit before production and 70% balance against B/L copy; 100% irrevocable L/C at sight; Paypal; Western Union |
| Sampling Leadtime: | 7-14 days |
| Delivery time: | Brand: 7-14 days ODM/OEM: 45-55 days |
| Product Warranty: | We guarantee the products customers received are qualified. If any broken parts, pls send us detailed photos by email, and then we will send you the replacements according to actual conditions. Our products have been insured worldwide since 2017. |
| Intellectual Property: | Sign NDA to protect your design and do not sell to others; For large orders, we also agree to sign an agreement, which we only do the products for your company. |
| Eco & Materials: | Professional and certificated material are beneficially taken since 2008. Every month we send special batch paint to SGS testings. We also have our own product safety labs. We comply with FSC regulations to maintain a sustainable and eco-friendly approach. So it is available to obtain with 8% high cost than the commons. |
What are your trade terms and shipping ports?
We support FOB, CNF, CIF, and EXW trade terms. Shipments can be loaded at either Ningbo or Shanghai ports, and delivered by sea, air, or express courier.
What are your standard payment methods?
We accept T/T (with a 30% deposit prior to production and the remaining 70% balance payable against the B/L copy), 100% irrevocable L/C at sight, PayPal, and Western Union.
What is the lead time for samples and volume orders?
The sampling lead time is between 7 to 14 days. For established brand items, delivery takes 7 to 14 days, while custom ODM/OEM project delivery timelines range from 45 to 55 days.
How do you guarantee product quality and warranty?
We guarantee that all shipped products are fully qualified. Should there be any broken components, please send detailed photo documentation via email, and we will arrange replacement shipments accordingly. Our products have been globally insured since 2017.
How do you protect designs and intellectual property?
We protect your proprietary designs by signing a Non-Disclosure Agreement (NDA), ensuring they are never sold to third parties. For major orders, we can also establish an exclusive manufacturing contract dedicated solely to your business.
Are your materials environmentally safe? Can you provide FSC certified wood?
Yes. We utilize strictly certified, professional-grade materials. We run our own product safety labs and send paint batches monthly for SGS evaluation. We adhere strictly to FSC guidelines to uphold sustainability; FSC material can be arranged at an additional cost of 8% over standard options.